FAQS

Frequently Asked Questions
Q: What is bespoke jewellery?
Bespoke jewellery refers to pieces that are custom-designed and crafted according to the client's specific preferences, including design, materials, and gemstones.
Q: How long does the bespoke jewellery design process take?

The design process typically takes 4-6 weeks, but this timeframe can vary depending on the complexity of the design, availability of materials, and other factors.

Q: What factors can affect the turnaround time for bespoke jewellery?

Several factors can affect the turnaround time, including the intricacy of the design, availability of materials, craftsmanship required, and any unexpected challenges that may arise during the production process.

Q: Can the turnaround time be expedited for urgent orders?

While we strive to accommodate urgent requests whenever possible, the intricate nature of bespoke jewellery design may limit our ability to expedite the turnaround time. We recommend discussing your timeline requirements with us to determine
feasibility.

Q: How do I begin the process of designing bespoke jewellery?

To begin the design process, you can schedule a consultation with us to discuss your design ideas, preferences, and budget. We will work closely with you to create a custom design that reflects your unique style and vision.

Q: Do I need to have a specific design in mind, or can you help me come up with
ideas?

You are welcome to come to us with a specific design idea or inspiration, but we also offer design assistance for clients who may need help conceptualizing their ideal piece of jewellery. Our expert designers will collaborate with you to bring your vision to life.

Q: Can I incorporate my own gemstones or materials into the design?

Sometimes depending on Gemstone, we can work with your existing gemstones or materials to create a custom-designed piece of jewellery. We will assess the suitability of your materials and discuss how they can be integrated into the design.

Q: How do I ensure that the final piece meets my expectations?

Throughout the design process, we will provide you with detailed sketches, renderings, and updates to ensure that the final piece meets your expectations. We welcome your feedback and input at every stage of the process.

Q: What is your policy on alterations or modifications to the design?

We understand that your preferences may evolve during the design process, so we allow for reasonable alterations or modifications to the design within certain parameters. Any significant changes may affect the turnaround time and cost, which we will discuss with you in advance.

Q: How do I care for and maintain my bespoke jewellery once it's completed?

We will provide you with care instructions for your bespoke jewellery to help you preserve its beauty and integrity over time. Regular cleaning and maintenance are essential to ensure that your jewellery remains in pristine condition for years to come.